Steve Smith has enjoyed a rich career in management consulting and technology, most recently leading IBM’s On Demand Business Transformation strategy globally for the 30,000 employees of IBM’s Business Consulting Services.

So what’s the next big thing for Steve?

Steve believes that the service and support industry is nearing a major inflection point, and that the SSPA is in a unique position to have a dramatic impact on the future of the industry it serves. Steve has joined the SSPA as Executive Director, because, in his words “I can’t imagine being in a place that’s more exciting or energizing.”

In this audio/visual introduction, hear Steve describe the confluence of events that are changing the industry, how transformation to a new Value-Added Support model is critical for both technology companies and their customers, and what SSPA members can do to help advance this transformation in their organizations.

“The SSPA is positioned as an unparalleled source of intelligence for decisive best business practices and a state of the art vision for where the service & support industry is headed.” – Steve Smith